FAQ & Returns

FAQ & RETURNS
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We hope that in this section of our website we can answer all of your immediate questions. If you do have any further questions then please don't hesitate to contact us at Ella@truebluedesigns.co.uk
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1. Tell us more about True Blue...
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We're an independent clothing brand, aspiring to build our uniqueness by developing handmade to order, women's clothing.
Based in the UK and founded by Ella Winnard at the age of 21.
True Blue started with a single T-shirt design in October 2018 and has been evolving ever since.
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2. Where did the name True Blue come from?
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True Blue, was inspired by Ella's Grandad, A strong figure in her life. After he passed away his nickname for Ella, 'True Blue', always stayed with her and when thinking of a brand name she couldn't help but come back to True Blue.
The meaning "Loyal, faithful and dependable".
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3. Where are you based and do you have a shop?
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True Blue HQ is based in the North West of England, Lancashire to be precise. Unfortunately I do not have a store that you can visit and purchase from. I currently have a small 'factory/office' which I hope to grow soon. I try to create local pop up shops around the UK as much as I can so please feel free to get in touch to find out where our next one will be.
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4. How long will my order take?
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Due to being a small, independent clothing brand your orders may take longer than you're familiar with. Most of our items are made to order so this means we need to allow for production time once your order has been placed. Our current estimated production time is stated in our website header above. Please take this into consideration when choosing what postage service you would like to use and if you require the item for a certain date.
If you have an questions, for example, you wanted to order an item for your friends birthday but you're not sure it will get to you on time, then please contact us via email or on our social media and we will do our best to advise or help you.
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5. Where do you see True Blue in 5 years time?
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 In 5 years time I aim for True Blue to be a completely British manufactured clothing brand, with a local factory full of talented creators in fields such as designing, marketing, pattern cutting, sewing, photography etc. I would love for True Blue to sell through luxury stores such as Selfridges, along side our own pop up stores all over the UK, whilst maintaining a strong online presence. True Blue will aspire to be as eco friendly as possible and I will continue to grow our brands knowledge on how we can improve our sustainable choices. 

6. Returns

We hope you liked your order but if it's not quite right please read the following information on the process of returning an item back to us.
We accept returns and exchanges of unwanted items within 14 days of receipt. To start the return process please email ella@truebluedesigns.co.uk with your order number and let us know if you would like to return the item for a refund or exchange. Following this, a member of our team will be in touch to assist you, providing you with the necessary returns address. We cannot pay for delivery back to us, however we will be happy to cover delivery back to you following an exchange. Please ensure the item(s) are in a resalable condition and unworn, unwashed and unaltered otherwise we cannot guarantee they will be accepted. When posting parcels back to us, please ensure you use a signed for delivery service as we cannot be held responsible for missing parcels. We will send you a confirmation email once the return has been processed and we reserve the right to refuse any returns if we determine that the goods do not qualify of a return. If you receive an item that is faulty, please make us aware of this in the first instance. After 14 days, we retain the right to refuse the return of faulty goods. 

 

SALE ITEMS
Items purchased from the SALE are non refundable.

 

CONTACT

Email - ella@truebluedesigns.co.uk

Instagram - @trueblue_designs

Contact Number - 07487822386

Thank you, Ella x